Course in Conflict Management in the Health Field

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Course in Conflict Management in the Health Field

Training to manage and resolve conflicts

The increase in conflictive situations in work teams, due to their collateral effects, has raised the interest of the scientific community. According to recent studies, it can be affirmed that, increasingly, in the professional field, the emotional skills that determine the coping style of interpersonal conflicts take on greater relevance.

Along these lines, studies carried out in Spain affirm that the absence of corrective mechanisms aimed at influencing risk factors, as well as inefficiency in conflict management when it has already occurred, supposes a much higher cost than intervening for its prevention.


Conflict Management in the Health Field

1. Introduction: definition of conflicts

  • What is a conflict.
  • Conflict as an inherent part of being human.
  • Understanding conflicts: people, processes and problems.

2. Detection of the causes

  • Conflicts in a health team.
  • Initial diagnosis of the conflict situation.
  • Coping styles.
  • Ways to approach the conflict.
  • Transactional analysis.
  • Communication: styles and barriers.

3. Conflict management methodology

  • Mediation.
  • Ways to resolve conflicts.
  • Restructuring the dynamics of a relationship.
  • Confrontation versus cooperation.

4. Conflict Map

  • Concept
  • Benefits of proper conflict resolution.

5. Conflict management: practicum (practical cases)

6. Practical cases.


MP Montse Piorno Hernández Professor

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