Course on How to Communicate with Empathy for Health Professionals

What's your name?
Your residence
Write 9 digits
To contact you
Course on How to Communicate with Empathy for Health Professionals

How medical and nursing staff can communicate with empathy

Health professionals, and specifically the nursing and medical staff, are in constant contact with their patients and their families. Good practice will derive from the good communication they establish with patients.

The perception of quality in good work depends on the empathy shown with the patient and their setting.


1. Interpersonal

Communication and its contextualization:
  • The context in which it occurs.
  • The moment in which it is done.
  • Gestural content.

Communication and its format:
  • Communication: verbal vs. non-verbal.
  • Elements that distort verbal and non-verbal content.

2. Rules in non-verbal

  • The closing rule: Face, hands and feet.
  • TThe opening rule: Face, hands and feet.
  • TThe rule of empathy: Duplicity of gestures.
  • TThe rule of movements: eyes, mouth, ears.

3. Elocutive importance
in communication

  • Volume: high, medium, low.
  • Tone: Low, sharp.
  • Pace: fast, slow.

4. Guidelines of
empathic communication

Understanding the situation of the interlocutor:
  • The emotions of others.
  • Understanding their actions.
  • The behaviors of the interlocutor.

Personal diagnosis:
  • Optimal levels of empathy.


Alejandro Martín Revilla Alejandro Martín Revilla Professor

More Academic Info


Programas Relacionados

Related Degrees