Empathic Communication in Nursing and Medicine
How medical and nursing staff can communicate with empathy
Health professionals, and specifically the nursing and medical staff, are in constant contact with their patients and their families. Good practice will derive from the good communication they establish with patients.
The perception of quality in good work depends on the empathy shown with the patient and their setting.
This course focuses on developing the skills of medical and nursing staff and other healthcare professionals in detecting the emotions of others and establishing empathic relationships.
Emphasis is placed on everything that encourages active listening with the patient.
Gestural communication is given special relevance, in addition to verbal communication.
Objectives
- The purpose of the Course is to develop the skills to detect the emotions of others.
- Establish empathic relationships favoring active listening and using the appropriate channels that allow for an adequate interrelation.
- Interpret information based on the context in which it occurs while prioritizing gestural information over verbal information.
Competences
At the end of the course the student will have acquired the knowledge and skills to:
- 1. Know how to capture emotions from the gestures of our interlocutor.
- 2. Recognize emotions through the tone of voice of our interlocutor.
- 3. Understand behaviors derived from emotions.
- 4. Infer what the other person wants to convey from emotions.
- 5. Recognize the interests and motivations of the interlocutor.
Methodology
Duration of 12 teaching hours, 4 sessions of 3 teaching hours. The course is taught online through the virtual classroom of Nebrija Global Campus. The lectures scheduled in a calendar previously communicated to the students are broadcast live with the professor's initial teaching presentation and later an interaction with the students to answer questions and pose clinical cases.
The evaluation of the Course will address the following aspects:
- The student follows the teaching content.
- The student will have to take a multiple-choice exam (40 questions, 5 possibilities with only one valid answer), and will need 60% of correct answers to obtain the certificate of achievement to guarantee the assimilation of concepts and the fulfillment of the objectives.
- Post-training assessment survey on satisfaction of expectations.
Course Program
1. Interpersonal
communication
- The context in which it occurs.
- The moment in which it is done.
- Gestural content.
Communication and its format:
- Communication: verbal vs. non-verbal.
- Elements that distort verbal and non-verbal content.
2. Rules in non-verbal
communication
- The closing rule: Face, hands and feet.
- TThe opening rule: Face, hands and feet.
- TThe rule of empathy: Duplicity of gestures.
- TThe rule of movements: eyes, mouth, ears.
3. Elocutive importance
in communication
- Volume: high, medium, low.
- Tone: Low, sharp.
- Pace: fast, slow.
4. Guidelines of
empathic communication
- The emotions of others.
- Understanding their actions.
- The behaviors of the interlocutor.
Personal diagnosis:
- Optimal levels of empathy.
Professors
Alejandro Martín Revilla
Professor